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Coronavirus update

WE ARE TAKING BOOKINGS FOR 2021 and 2022

Due to future guidance we may receive from local or national government and health advisers, we may cancel your stay. In those cases you would receive a full refund or credit towards another booking with us.

Stay home, keep others safe!

If you do not believe in following all the Covid rules and restrictions, please do not book this cottage.

You must be registered for track and trace - we have our own QR code in the cottage.

We accept bookings only if all of the guests in the group come from one household not exceeding 4 including infants. All adults over 16 will be required to provide their name and address details and/OR scan our NHS QR code on first entry to the cottage. Extra visitors or guests are not allowed under any circumstances. You must state at the time of booking how many guests there will be and their names. It will not be possible to add guests later. If you book for two guests then ONLY those two guests may enter the property.

We also ask that guests do not put themselves at risk and therefore those guests which arrive after their departure. Face masks should be worn over nose and mouth at all times outside of both your home and ours. Avoid crowded places and take home all your litter from the beach or other places of interest.

We understand that booking a holiday may be a difficult decision for many due to the restrictions of cancellation policies. Please take out a suitable insurance policy before you book. We are offering all new direct bookings (effected by lockdown rules or contracting Covid-19) the flexibility to change their bookings at anytime up to one week before check-in without further charge, or a credit towards a future booking taken within 18 months of cancellation. Our agent's will have their own booking terms.

Our cottage will undergo full sanitization at the end of each stay, however we ask that guests now remove all bedding, towels, bath mats, oven gloves etc and place them in a tied sack at the end of their stay prior to departure. You no longer have to sort the recycling as our waste management company does that for you. So ALL waste now goes into the same dustbin sack, including part-used hand soaps, and tied securely. This will help reduce the risk to our staff and next guests.

Thank you and happy holidays!

Fal River Tickets

TOP TIP!
Discounted ferry tickets for visitors, plus local guides and maps, visit the Fal River website.

Holiday essentials

Sorgente Cornish Holiday Cottage

Here are our terms and some useful information, by making a booking you thereby agree to them. We realise that this may seem a lot to read, but by doing so will help you decide on whether you continue with making a booking with us. Thank you.

A damage deposit is taken at time of booking, at time of writing this is £150

We operate a 60 days 'strict' policy for cancellations. This means that if you cancel with less than 60 days before checkin your payment will not be refunded (except damage deposit).

Click here to download this as a pdf document.

Disclaimer

We make efforts to supply you with correct and complete information on our website. However, we do not carry liability or provide guarantees for the information being up-to-date, correct or complete. We reserve the right to make changes or additions to the information provided without prior notice. Offers or sales confirmations are binding. Despite our careful checking of the content, we can take no responsibility for the content of external links. Only the operators of the linked webpages are responsible for their content.

CHECK-IN

To allow you the flexibility of arrival time, you will not be met at the cottage on arrival. The contact number we have for you must be a mobile number so that we may send you an SMS with the key safe code. This will be sent within the days just before your check-in.

We also require an email address so that we may send instructions on how to self check-in to the cottage using the key safe code. This allows you to arrive anytime after 15:00 without worrying about meeting us there at a specific time.

Please respond to the text message so that we know you have the code. Bare in mind that due to security reasons this may actually change on the day of your arrival. In which case a new one will be sent before check-in time of 15:00. Please keep your phone on and charged during your journey, and check regularly during your stay.

All instructions and advice provided in the property must be read by each guest, young children should not be left unattended, especially in the bathroom and garden. Information/instruction labels are there for your convenience and safety.
It will also avoid the possibility of you losing part of, or all of your deposit.

Children and babies are very welcome at Sorgente

We provide one high chair, a baby bath, two stair gates, and a fixed fireguard with safety gate.  Please bring your own cot, you will also need to bring your own cot bedding. Also, if anyone in your group requires waterproof under blankets/covers, then you should bring them too, a soiled mattress will be replaced (not cleaned) with a new one, purchased using your damage deposit.

Maximum number of guests is four, with a fifth being a child under the age of two at time of  check-in, sleeping in their own cot.

CLEANLINESS

This is not a guest house or hotel shared with us or other guests. We do not offer full cleaning services during or following your stay. As a self-catering property we expect that guests provide any products and provisions required for their stay and to leave enough time to clean and tidy before checkout. This will avoid extra charges being deducted from the deposit.  All kitchen utensils, dishes etc must be washed, dried and put away in their relevant cupboards.

Sorgente cottage is cleaned between lets and there is no extra charge for this unless a heavy clean is required after you leave or do not leave the property as you found it. We ask that food is not consumed in the living room or anywhere upstairs. In addition to no food, children should not have drinks on the sofas.

WHAT'S PROVIDED (minimum)

Two house keys;
Electricity and gas;
Bedding and two pillows per guest;
Two towels per person (not to be removed for the beach);
Hand soap (bathroom), liquid hand soap (kitchen);
Tea, coffee, fresh milk, sugar, salt, pepper, fresh flowers, toilet roll (minimum);
Tea towels, apron, oven gloves, washing-up brush;
Aluminum foil, cling film, roll of tissue paper;
Hair dryer;
Iron and ironing board;
Clothes horse;
Adapter plugs (EU to UK);
High chair;
Baby bath (only for use inside main bath)
Stair gates;
Cleaning liquids and cloths;
Large black rubbish sack, small rubbish bags, and recycling containers;
Vacuum cleaner;
Washing machine (no drier or dish washer);
Gas central heating;
24hr Wifi broadband;
Torch;
Slippers.

Additional with fees:

Full welcome pack* - in addition to the standard pack (above) you will also receive a bottle of wine, a Cornish Cream Tea (scones, jam, clotted cream), a local newspaper. All products will be local and organic when possible. Kiln-dried logs and kindling for the wood burning stove (must be ordered at least two weeks in advance).
* complimentary for all bookings of 7, 14, 21 nights with Friday check-in.

WHAT'S NOT PROVIDED, to be provided by yourselves:

Baby changing mat, cot and bedding, mattress protection from bed-wetting;
BBQ and charcoal;
Washing machine detergents;
Beach towels;
Extra rubbish removal;
Dish washing/drying service.

Fire safety precautions and safety

We take safety of our guests seriously. Our cottage is maintained for your comfort and safety. However please remember that you must take care of yourself and family in what are unfamiliar surroundings. Check the layout of the property so you know how to get out quickly and safely. Check the fire fighting equipment and read the instructions on how to use them.

  • There are Safety gates at the top and bottom of the stairs but it is the responsibility of the parents/guardians to supervise all children within the property or in the garden. The stair gates must be fitted correctly to be safe, please DO NOT remove them. We appreciate that they may be a little inconvenient if you do not have young children but the next guests may then have ill-fitting gates which could cause their children harm.
  • The living room wood burner gets extremely hot! Therefore we advise against using this whilst toddlers or crawling babies are present. There is a fixed fire guard with child-proof gate. Only kiln-dried logs can be used, do not leave the fire door open. Do not place any item on the stove or clothes to dry on the safety gate or close to the fire at any time.
  • Do not cover radiators (or place items on them to dry).
  • Do not use or keep matches, cigarette lighters, candles or incense burners/sticks in the property or garden area.
  • Do not use deep fat frying such as chip pans.
  • At night and when you go out make sure all portable electrical items are off and disconnected (unplugged) from the power supply, such as the TV and internet router, and chargers. Also that the gas cooker is not lit and nothing is left cooking in the oven.
  • Do not use the washing machine if you are going out before it can be completely finished. It has fast cycles so you should not have to wait long.
  • No portable electrical items may be used in the bathroom, other than a compatible shaver using the shaver-only power supply. Never use a hair dryer in the bathroom. Never use the shaver socket for anything else.
  • Do not CLOSE the heat recovery air VENTS in ANY room - not even for a short time! We want you to have a safe and enjoyable holiday so taking a few simple precautions will ensure this happens.
  • If the highchair is damaged in any way, do not use it, please inform the owner or property caretaker immediately - this equipment must conform to British Standards
  • Check the garden for any steep drops and ensure children cannot access any garden tidy boxes.  Do not climb the stone walls or access the area beyond the BBQ. This is for you and your children's safety.
  • Ensure that when you are away from the property, it is locked and secured.
  • The gas water heater is checked by a registered gas CORGI inspector each year, the most recent certificate is in the property.

If, after reading the manuals, you are unsure or have any doubts about using the water heater or other equipment please check us (all instruction manuals are provided).

Luxury rain shower

Please be aware that the luxury shower and bath are very contemporary and not what most people are used to. We recommend that all guests read the instructions very carefully before attempting to use it. In the past, guests have not done so which led to their frustration and damaging the valves. We needed to call a plumber to fix it (minimum charge £50). Do not worry, all is clear by following the operating instructions :-)

Why NO SMOKING or NO PETS?

We provide a cottage to standards fit for allergy sufferers, for some children there are very few places to stay on holiday and we pride ourselves on being able to offer suitable accommodation. Please respect this. We do not permit smoking or pets in any part of the house or garden areas. We are very strict on this and reserve the right to apply a minimum £150 surcharge if not adhered to. This is not a fine but amounts to the extra efforts by our staff to ensure the cottage is returned to the high standards once more for the following guests. We appreciate your understanding :-) thanks!

For the same reasons we ask that you refrain from using strong smelling products such as:
Air fresheners, neither aerosols or sprays and especially the reed diffusers using essential oils or other perfumes, incense or joss sticks.

Rubbish/garbage removal and recycling

Good news! We employ a waste management company to remove your waste on Friday mornings.
You no longer have to separate any recycling as the contractors have their own licensed waste transfer station. Therefore place ALL waste in the same dustbin sack provided. Please rinse or wash empty containers first, crush and replace lids where possible. Collection of one sack of mixed waste is included in your booking.
A £6 surcharge is applied to each extra sack. Therefore we recommend that you crush any containers as much as possible, including plastic bottles and replace caps. Place disposable nappies in a separate sealed plastic bag before adding to the sack in the dustbin.
Please do this even if your check-out day does not fall on a Friday. In this case we will advise you on what to do with any additional waste created since Friday.
The £6 surcharge is also applied if you forget to tie your sack or do not place it out on time, or it is ripped and/or spills contents.
Please do not remove the dustbin from the garden, only the sack(s)! Place the tied sack(s) inside the larger seagull-proof bag found in the garden tidy box. Place this in front of the house where it can be seen easily by the collectors BEFORE 09:00 (9am).
For bank holidays the collections are Thursdays.

Taking these steps will reduce the chance of seagulls (or other animals) making a mess and the council sending us/you a fine. Please ensure that no dirt or liquid drips through the house or on to furniture.

PARKING

We highly recommend that you use a car to stay here.
Whilst we cannot provide off-street private parking, there is usually a spot directly in front of the cottage. Sometimes you may have to park a little way up the hill. We have a polite notice asking people to keep clear for disable access. Our neighbours respect each others need to park as close to home as possible, and do not overspill the width of their cottages. However, this is a public highway and therefore anyone is allowed to park there.
At time of writing, you may also find spaces opposite the cottage at the entrance to a training centre. Parking is free near the cottage, there are no meters. In Falmouth, parking is not free and often time limited. There is a park and ride, and park and float not far from Sorgente.

Note to surfers and water sports enthusiasts:  There is not enough parking space available for trailers, campers or vans larger than a normal car. High-sided vehicles will block the windows and doors of our neighbours, as there is no foot path between the road and terraced cottages.
The back yard area does have space to hang your wetsuits on a line but do not rinse them there. The sand is difficult to remove and may block the drains. We rinse all the sand off ours before leaving the beach area.

Sorgente comments 2018

"Thank you so much for letting us have your lovely cottage for an excellent week of wonderful weather and sightseeing. Also thanks for the Welcome Pack, went down a treat."

The Ridouts 29/06/18

Sorgente comments 2017

"A very comfortable and happy stay in Sorgente, enabling us to celebrate our grandchild's first birthday. Weather mixed, but we managed to re-visit old haunts - Trelissick, Gwithian Beach, Mylor, amongst others - A lovely stay - thank you."

Philip and Sandra, Cumbria 23/02/17

Sorgente comments 2016

"Thank you for such a clean place to stay. We dodged every weather and had a great holiday."

Shelly, Joe, Ruby and Phoebe 01/04/16